Refund and Cancellation Policy

Subscriptions are billed in advance and renew automatically. You can cancel at any time. Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. Fees already paid are not refunded. A trial is not charged; cancelling before it ends prevents the first charge.

The sections below are the full terms. This policy forms part of our Terms of Service.

Paid plans are recurring subscriptions, charged in advance in US dollars at the price shown at checkout. Each subscription renews automatically at the end of its period, at the then-current price for your plan, until you cancel.

We email a receipt for every charge. If a charge fails, we may retry it over several days and may suspend access until it clears.

Cancel from the billing section of your AEOMCP account, which opens a secure billing portal hosted by Stripe. You can cancel there yourself at any time, without contacting us and without an exit interview.

If you cannot reach the portal, email hello@aeomcp.ai from the address on the account and we will cancel it for you. We treat the date you email us as the cancellation date, not the date we get to it.

Cancellation takes effect at the end of your current paid period. It is not immediate, and that is deliberate: you have already paid for the remainder of the period, so you keep full access until it expires. Nothing further is charged after that.

During the remainder of the period, scheduled collection continues and your data stays available to export. After the period ends, access stops and your data is retained and then deleted on the schedule in our Privacy Policy.

Subscription fees are non-refundable, including for partial periods and for periods in which you did not use the service. Because cancellation leaves your access running to the end of the period you paid for, cancelling does not produce an unused portion to refund.

We make three exceptions, and we apply them without argument:

• Duplicate or incorrect charges. If you were billed twice, billed after a valid cancellation, or billed the wrong amount, we refund the difference in full.
• Our failure to deliver. If a fault on our side prevented you from meaningfully using the service for a sustained part of a billing period, and we could not fix it, we refund a fair portion of that period.
• We discontinue the service. If we shut down the service or your plan mid-period, we refund the unused portion, as stated in our Terms of Service.

Refunds go back to the original payment method and usually appear within five to ten business days, depending on your bank. To request one, email hello@aeomcp.ai with the account name and the charge date.

Our trial requires a payment method but is not charged. It has a fixed allowance and a fixed duration, both described on the pricing page at the time you sign up.

If you do not cancel before the trial ends, your subscription starts and the first monthly fee is charged. Cancel from Billing at any time before then and nothing is charged.

Plan changes are self-serve. On your organization's Billing page, choose Change plan, pick a plan and confirm.

An upgrade takes effect immediately. The difference is prorated: you are charged for the unused part of the current period at the new price and credited for it at the old one, on an invoice issued right away, and you see that amount before you confirm.

A downgrade takes effect at your next billing date: you keep your current plan until then, and from that date you are billed the new plan's price. Nothing is refunded or credited for the current period. You cannot downgrade to a plan with fewer clients than you currently have, or while your subscription is set to cancel. While a downgrade is scheduled you cannot cancel; keep your current plan first, then cancel.

During a trial, changing plan changes the plan your trial converts to; nothing is charged until the trial ends. Cancelling is separate and, as described above, takes effect at the end of the paid period.

If a plan was granted to your account directly rather than purchased, there is no subscription to change — email hello@aeomcp.ai and we will sort it out.

If a charge looks wrong, email hello@aeomcp.ai before opening a dispute with your bank. We answer billing email quickly and can usually resolve a mistaken charge the same day, which is faster than a chargeback and leaves your account running.

We may suspend an account with an open chargeback until it is resolved.

Billing questions: hello@aeomcp.ai

AEOMCP LLC

1700 Northwest 64th Street, Suite 201, Seattle, WA 98107, United States